Yes, booking an appointment is necessary. No walk-ins.
How do I book a repair?
Use our contact options to call, WhatsApp, or email. We’ll confirm the issue, provide guidance, and arrange drop‑off, collection, or a call‑out.
How long will my repair take?
Most diagnostics are same‑day. Common repairs complete within 1–3 days depending on parts availability. Priority Repair is available for an additional £20.
Do you work evenings and weekends?
Yes — we’re available Monday–Friday 9 AM–7 PM and weekends 9 AM–2 PM for urgent fixes (subject to availability).
Can I get an update during repair?
Yes, we provide clear updates and documentation at key stages.
Which devices do you repair?
However, we can still help you to set up your mobile devices and help you learn the basics of using most mobile products.
Our coverage areas extends to a radius of 20 miles from Sholing.
Yes, we are. We have Master and Engineer degrees in IT.
We also have other certification like Comptia+ etc. We also have many years of experience on computer repair field.
after which customer may decide not to proceed.
In reference to software repairs we offer a 2 week guarantee, if the problem re-occurs we will fix it at no extra cost.
Hardware repairs we offer a 30-90 day guarantee on the service and generally all new parts have a 1 year manufacturer warranty.
Quickest way to contact us is via Whatsapp or google chat. Usually, one of us is available on chat.
You can also text us or send us an email. If you prefer to call and we can’t answer, please leave us a message, we will try to call you back asap.
Do you charge for diagnostics?
Diagnosis is £20 or free if you proceed with the repair.
Are quotes fixed?
Yes, quotes are itemized and valid for 7 days unless parts pricing changes. We’ll always confirm before proceeding.
What if it’s no‑fix?
If we cannot fix the issue or you decline the repair, only the diagnostic fee applies.
How do you protect my data?
We follow strict confidentiality, only access data needed for diagnostics, and request consent for data services.
Do I need to share my password?
Yes, if the issue requires system access. You can set a temporary password; we recommend changing it after the repair.
Do you back up my files?
Backups are performed only upon request or when required for repairs. We’ll confirm scope and costs beforehand.
What warranty do you provide?
Repairs typically include 30–90 days warranty depending on the service. Parts carry manufacturer warranty where applicable.
What isn’t covered?
Accidental damage, liquid damage, software corruption, and issues caused by third‑party intervention are excluded.
How do I make a claim?
Contact us with your invoice and issue details. We’ll assess and advise next steps.
Which payment methods do you accept?
Card payments accepted, plus cash and bank transfer.
Do you provide invoices?
Yes, every job includes an itemized invoice/receipt. Business IT support is billed monthly.
What are your business rates?
Business rate is £60 per hour. See Prices for full details.
Do you collect and deliver?
Yes, collection/delivery within Southampton is £10. We’ll confirm availability and schedule.
Do you offer home visits?
Yes, call‑outs in the local area are £10–£20 depending on distance and timing.
What can you fix on‑site?
Software issues and simple hardware swaps are often possible; complex board‑level work is done in the workshop.
What devices do you buy?
We purchase damaged or unwanted laptops and PCs. Free pickup within Southampton and nearby areas.
Do I need proof of ownership?
Yes, functional devices require proof of ownership to complete the sale.
What about my data?
We securely wipe or remove drives on request before resale or recycling.
How do you pay?
After inspection, we pay the agreed amount via cash or bank transfer.