We collect only what we need to provide our services and run our website.
Data you provide to us
- Contact details (name, email, phone) when you call, message (incl. WhatsApp), or fill our forms.
- Device and issue details when requesting a quote or repair.
- Billing details for invoices and warranty records.
Data we collect automatically
- Basic analytics (pages viewed, device type, approximate location) to improve our site.
- Cookies and similar technologies (see Cookies & Consent).
Special category data
We do not seek special category data. If such data is present on your device, we do not process it beyond what is necessary to fulfill the service you request.
Lawful bases
- Contract: to provide quotes, perform repairs, and deliver purchases.
- Legitimate interests: to secure our website, prevent fraud, and improve services.
- Consent: for optional cookies/analytics and marketing (if ever used).
- Legal obligation: for tax and accounting records.
Data you provide to us
- Contact details (name, email, phone) when you call, message (incl. WhatsApp), or fill our forms.
- Device and issue details when requesting a quote or repair.
- Billing details for invoices and warranty records.
Data we collect automatically
- Basic analytics (pages viewed, device type, approximate location) to improve our site.
- Cookies and similar technologies (see Cookies & Consent).
Special category data
We do not seek special category data. If such data is present on your device, we do not process it beyond what is necessary to fulfill the service you request.
Lawful bases
- Contract: to provide quotes, perform repairs, and deliver purchases.
- Legitimate interests: to secure our website, prevent fraud, and improve services.
- Consent: for optional cookies/analytics and marketing (if ever used).
- Legal obligation: for tax and accounting records.
How We Use Your Data
Purposes
- Provide quotes, collect/return devices, and perform repairs or deliveries.
- Communicate about diagnostics, approvals, updates, and completion.
- Issue invoices, process payments, and handle warranty claims.
- Improve our website and services (aggregated analytics).
- Prevent fraud and ensure security.
Sharing
We do not sell your data. We may share it with trusted providers only when needed (e.g., payment processors, cloud email, website hosting, courier services). These providers process data on our instructions and under appropriate safeguards.
International transfers
Where providers are outside the UK, we rely on adequacy decisions or standard contractual clauses.
Retention
- Repair and sales records: typically 6 years for accounting/legal obligations.
- Routine communications: up to 24 months.
- Analytics cookies: per cookie lifetime settings (see Cookies & Consent).
We securely delete or anonymise data when it is no longer needed.
- Provide quotes, collect/return devices, and perform repairs or deliveries.
- Communicate about diagnostics, approvals, updates, and completion.
- Issue invoices, process payments, and handle warranty claims.
- Improve our website and services (aggregated analytics).
- Prevent fraud and ensure security.
Sharing
We do not sell your data. We may share it with trusted providers only when needed (e.g., payment processors, cloud email, website hosting, courier services). These providers process data on our instructions and under appropriate safeguards.
International transfers
Where providers are outside the UK, we rely on adequacy decisions or standard contractual clauses.
Retention
- Repair and sales records: typically 6 years for accounting/legal obligations.
- Routine communications: up to 24 months.
- Analytics cookies: per cookie lifetime settings (see Cookies & Consent).
We securely delete or anonymise data when it is no longer needed.
Under UK GDPR, you can request to:
- Access your personal data.
- Rectify inaccurate data.
- Erase your data (where applicable).
- Restrict or object to processing (including direct marketing).
- Data portability (receive your data in a machine‑readable format).
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the ICO (ico.org.uk).
How to exercise your rights
Email us at info@mbandit.co.uk or use the form on our Contact page. We may need to verify your identity before fulfilling your request.
- Access your personal data.
- Rectify inaccurate data.
- Erase your data (where applicable).
- Restrict or object to processing (including direct marketing).
- Data portability (receive your data in a machine‑readable format).
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the ICO (ico.org.uk).
How to exercise your rights
Email us at info@mbandit.co.uk or use the form on our Contact page. We may need to verify your identity before fulfilling your request.
Cookies & Consent
Cookies help our site function and allow optional analytics to improve performance.
Types of cookies
- Strictly necessary: security, load balancing, and your cookie preferences.
- Analytics (optional): aggregated insights into visits and page performance.
- Third‑party widgets (optional): e.g., embedded maps or review widgets may set their own cookies.
Your choices
On your first visit we ask for consent for optional cookies. You can change or withdraw consent at any time using the button here.
Retention
Cookie lifetimes vary; details are shown in the consent manager when available.
Types of cookies
- Strictly necessary: security, load balancing, and your cookie preferences.
- Analytics (optional): aggregated insights into visits and page performance.
- Third‑party widgets (optional): e.g., embedded maps or review widgets may set their own cookies.
Your choices
On your first visit we ask for consent for optional cookies. You can change or withdraw consent at any time using the button here.
Retention
Cookie lifetimes vary; details are shown in the consent manager when available.
Security Measures
We take reasonable technical and organisational measures to protect your data:
- Device intake: labelled tracking, limited access to workbenches.
- Data handling: we only access files necessary for diagnostics/repair, with your permission where required.
- Storage: encrypted systems for business data; strong authentication and access controls.
- Transmission: reputable email and hosting providers with TLS encryption.
- Minimisation: we keep only what we need and delete or anonymise data when no longer required.
- Staff practices: small team, training on confidentiality and secure handling.
No method is 100% secure, but we continuously improve safeguards.
- Device intake: labelled tracking, limited access to workbenches.
- Data handling: we only access files necessary for diagnostics/repair, with your permission where required.
- Storage: encrypted systems for business data; strong authentication and access controls.
- Transmission: reputable email and hosting providers with TLS encryption.
- Minimisation: we keep only what we need and delete or anonymise data when no longer required.
- Staff practices: small team, training on confidentiality and secure handling.
No method is 100% secure, but we continuously improve safeguards.
Contact for Privacy Requests
Data Controller: MB&IT Computer repair
Address: 2 Blake Gardens, Southampton, SO19 1DW
Email: info@mbandit.co.uk | Phone/WhatsApp: 079 76 904 221
How to contact us
- For access/erasure/objection requests, email us with your name and contact details.
- For device‑related data, include your ticket or invoice number if available.
- We aim to respond within one month (sooner whenever possible).
For repair terms and data handling during service, see our Warranty & Data Policy.
Address: 2 Blake Gardens, Southampton, SO19 1DW
Email: info@mbandit.co.uk | Phone/WhatsApp: 079 76 904 221
How to contact us
- For access/erasure/objection requests, email us with your name and contact details.
- For device‑related data, include your ticket or invoice number if available.
- We aim to respond within one month (sooner whenever possible).
For repair terms and data handling during service, see our Warranty & Data Policy.