We stand behind our work and products.
- Repairs warranty: 90 days on parts we supply and the labour performed on that specific fault.
- Prebuilt PCs warranty: 12 months return-to-base on complete systems; individual components may carry longer manufacturer warranties.
- Coverage: workmanship defects and hardware faults related to the serviced component.
- Scope: Warranty applies to the original customer and device identified on the invoice.
Normal wear, software corruption, or new unrelated faults are not covered—see exclusions below.
- Accidental damage, drops, liquid spill, electrical surge, or physical misuse.
- Software issues, malware, operating system corruption, or user settings—unless we previously serviced them under warranty.
- Third‑party tampering or self‑repair after our service.
- Consumables (batteries, thermal paste), cosmetic wear, and normal ageing.
- Data loss or loss of use during repair—please keep personal backups.
- Environmental causes (dust ingress, overheating due to poor ventilation).
For related costs, see our Prices and Shipping & Returns pages.
- Find your invoice number and describe the fault.
- Contact us within the warranty period so we can arrange diagnostics.
- Bring or ship the device back to us (return‑to‑base). We will test with our known‑good parts.
- If the issue is a repeat of the same fault, we will repair or replace the affected part.
Please include photos/videos of the fault where possible. For shipping guidance, see Shipping & Returns. For contact options, use the button below.
Your privacy matters. We handle devices and data with strict care:
- Access control: Only technicians assigned to your job access your device, under documented procedures.
- Consent: We perform actions (e.g., backups, resets) only with your permission recorded on the job ticket.
- Passwords: If you provide a password or PIN for testing, we use it only for diagnostics and secure it in our system; you can change it afterwards.
- Backups: We recommend you keep your own backups. If you request a backup from us, we store it temporarily and delete after handover.
- Data wiping: On request or when replacing drives, we can securely wipe old media or return them to you.
- Confidentiality: We do not browse personal content beyond what’s necessary to test.
See full details in our Privacy & Cookies page.
We offer clear diagnostics and fair no‑fix terms:
- Diagnostic fee: £20 for assessments. This is waived if you proceed with the quoted repair.
- No‑fix policy: If a repair is not viable or declined, the diagnostic fee applies and the device is returned assembled.
- Limits: Some intermittent faults may require extended testing; timelines will be communicated.
- Shipping: Return shipping (if applicable) is chargeable—see Shipping & Returns.
- Provide accurate fault descriptions and declare prior repairs or liquid damage.
- Back up personal data before service when possible and remove accessories not required for testing.
- Provide consent for any data operations (backup, wipe) you request.
- Collect devices promptly after completion to avoid storage charges.
- Test the device upon collection; report any issues within the warranty period.
For current rates and surcharges (e.g., priority repair, call‑outs), see our Prices.